Build These 5 Skills to Stay Relevant in the Future

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Focus of Georgia

Technology is changing the look of the workplace at a rapid pace. Many of the jobs that require few high-level skills are becoming obsolete because of automation. Technical jobs, on the other hand, are plentiful but lack qualified workers to fill them. Your chances of remaining relevant in the future marketplace will hinge on developing… Read more »

Should I Take This Job?

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You’ve been job hunting for quite a while, and it’s starting to feel like you’re never going to get an offer. You might not have reached the point of desperation, but things are heading in that direction. And then you get the call you’ve been hoping for—there’s a job offer on the table. Your first… Read more »

4 Ways to Up Your Interview Game

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Focus of Georgia

You’ve likely heard lots of tips and suggestions to help you ace your job interview. All of that standard advice—do your research, prepare for commonly asked questions, dress for success, etc.—is valid and valuable. And there’s a good chance you know it and will use it. But, that doesn’t mean that they’re everything you should be… Read more »

How to Stop Babysitting Your Staff and Start Leading Them

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Focus of Georgia

It’s easy to get into babysitting mode when you’re a manager. You want things to run smoothly, so you try to keep your team happy for the 8-hour workday. You want their cooperation, so you reward them when they show team spirit. All of this is understandable, but if that becomes your management style, you… Read more »

What Your Subordinates Need From You to Succeed

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Focus of Georgia

In the past, managers scheduled once-a-year reviews at which time they let their employees know what they were doing well and what needed improvement. After the meeting, the workers were sent back into the work area with the hope that they would become better at their jobs and come back next year to a sparkling… Read more »

7 Ways to Become a Call Center Superstar!

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Call Center Superstar

“Nothing happens until someone sells something.” That quote has been attributed to everyone from Henry Ford to Peter Drucker, but it isn’t all that important who said it first. Instead, it’s the message—someone has to sell something before anything else can happen—that counts. Sales get the ball rolling, and if you’re looking to enter the… Read more »

Why Employee Experience Matters

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Why Employee Experience Matters

Most companies are eager to make investments in things that improve their bottom line. They understand that advertising and marketing bring in customers and increase sales. They realize that purchasing equipment with the latest technology raises productivity and profits. These efforts are easily quantified, so it doesn’t require a hard sell to convince them to… Read more »

4 Ways to Impress a Hiring Manager and Earn a Second Interview!

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Focus of Georgia

Anyone who is job hunting is looking to make a good impression on the interviewer with the hope of being invited for a second interview. Of course, you need to be impressive enough to earn the initial meeting, so your resume and cover letter need to stand out from an often-crowded field of candidates. Here… Read more »

3 Ways to Get Your Team to Take Cybersecurity Threats Seriously

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Focus of Georgia

It doesn’t matter what type or size business you run, cybersecurity is critical and must be up to today’s standards. But even if you have taken all the steps to make your business secure, unless your workers are taking the threat seriously, you’ll never be able to guarantee its safety. Too many organizations discount the… Read more »

How to Keep Your Job Search a Secret from Your Employer

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Keep Your Job Search a Secret

If you’re in the middle of a job search and still employed full-time, it can be tricky. Of course, you don’t want your current boss to find out you’re looking for another job, but you have to schedule interviews and perhaps take phone calls or respond to emails and texts from prospective employers during working… Read more »