How to Turn Your Phone Interview into a Job Interview

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It’s well known that getting a phone interview is a critical first step in the direction of getting your next job. It signifies that the hiring manager perceives you as a possible fit for the position. But it also means that there are others who have made it through the initial rounds of screening and… Read more »

Are You Scaring Off Candidates?

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Is your Human Resources department undermining your company’s efforts to find the most talented candidates? Although that may sound ridiculous, it does happen. Your HR people might be making decisions and taking actions that are causing highly-qualified applicants to turn down your company’s offers. These are experienced candidates who could add substantial value to your… Read more »

Should You Be Networking Through Your Friends?

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Your friends can be a valuable source for professional networking. They usually have connections that are different from yours: They probably work for another company in a separate industry, maybe in a unique location. Your friends could open up an array of new connections that might aid you in advancing your career. Plus, they know… Read more »

Our Advice for Job Hunting While You’re Still Employed

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You’re one of those unfortunate workers who has lost a job to a down economy or downsizing. Now you’re free to look for your next opportunity anywhere or anytime. So, you update your resume and start searching. That’s one scenario. Here’s an even more common one: You’re looking for another job while still working. There… Read more »

How to Coach Your Team Through Organizational Change

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Change happens in every organization. It’s usually necessary, often exciting, and always challenging. And the challenges are not confined to supervisors and managers. It can be a difficult situation for employees as well.  One of the most crucial decisions that you will make as a leader is to involve your employees in the change process…. Read more »

How to Protect Your Call Center Agents from Burnout

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Burnout, emotional exhaustion, and high turnover rates are part of life in the customer contact center. The average work span of a Customer Service Representative (CSR) is around 3.3 years. That’s not surprising, considering that working at the contact center is acknowledged to be stressful, frustrating, repetitive, and boring. CSRs can be engaged in up… Read more »

Regardless of the Industry, Get These 10 Skills on Your Resume

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There is a set of universal skills that employers are looking for, and it doesn’t matter in which industry you’re looking. While other applicants are cramming their resumes with filler and catchword skills, you can set yourself apart by knowing and listing those skills that will impress a hiring manager and get you that invitation… Read more »

Try These Gutsy Moves to Get a Recruiter’s Attention

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With different industries evolving with each passing year, the business landscape is in a constant flux. In order to keep up with different trends and consumer expectations, it’s either adapt or adios. When you take this perspective into your job search, you understand that recruiters have seen it all. Even modern trends such as shorter,… Read more »

How to Inspire Your Millennials

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Can’t connect with the millennials on your team? You’re likely letting your perception of millennials impede your ability to manage your new employees. Too often have millennials been stamped with this reputation of needy, or immature. While most are still relatively new to the business world, they have a sense of energy that can be… Read more »