4 Ways to Up Your Interview Game

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Focus of Georgia

You’ve likely heard lots of tips and suggestions to help you ace your job interview. All of that standard advice—do your research, prepare for commonly asked questions, dress for success, etc.—is valid and valuable. And there’s a good chance you know it and will use it. But, that doesn’t mean that they’re everything you should be… Read more »

What Your Subordinates Need From You to Succeed

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Focus of Georgia

In the past, managers scheduled once-a-year reviews at which time they let their employees know what they were doing well and what needed improvement. After the meeting, the workers were sent back into the work area with the hope that they would become better at their jobs and come back next year to a sparkling… Read more »

7 Ways to Become a Call Center Superstar!

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Call Center Superstar

“Nothing happens until someone sells something.” That quote has been attributed to everyone from Henry Ford to Peter Drucker, but it isn’t all that important who said it first. Instead, it’s the message—someone has to sell something before anything else can happen—that counts. Sales get the ball rolling, and if you’re looking to enter the… Read more »

Why Employee Experience Matters

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Why Employee Experience Matters

Most companies are eager to make investments in things that improve their bottom line. They understand that advertising and marketing bring in customers and increase sales. They realize that purchasing equipment with the latest technology raises productivity and profits. These efforts are easily quantified, so it doesn’t require a hard sell to convince them to… Read more »

4 Ways to Impress a Hiring Manager and Earn a Second Interview!

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Focus of Georgia

Anyone who is job hunting is looking to make a good impression on the interviewer with the hope of being invited for a second interview. Of course, you need to be impressive enough to earn the initial meeting, so your resume and cover letter need to stand out from an often-crowded field of candidates. Here… Read more »

3 Ways to Get Your Team to Take Cybersecurity Threats Seriously

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Focus of Georgia

It doesn’t matter what type or size business you run, cybersecurity is critical and must be up to today’s standards. But even if you have taken all the steps to make your business secure, unless your workers are taking the threat seriously, you’ll never be able to guarantee its safety. Too many organizations discount the… Read more »

How to Quantify the Achievements on Your Resume When You Don’t Work with Numbers

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Focus of Georgia

Those of you who work with numbers are probably well aware that you should use those numbers in your resume to create a greater impact on recruiters. Numbers help to measure your achievements in the eyes of a potential employer and, quite honestly, they can make you sound much more impressive. Look at the following… Read more »

Uh Oh! You May Have Made a Bad Hire…What Now?

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Focus of Georgia

You need the right employees to keep your business heading in the right direction. It’s a simple formula: Hire good people and get good results. There’s just one thing … despite all time, effort, and money you spend to get the very best people, you’re still going to end up with some bad hires. Some… Read more »

Why Happier Job Seekers are More Successful Job Seekers

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Happy Job Seekers

Looking for a job will probably be stressful for you. Why? Because you’re already unhappy with your situation (you’re either unemployed or working at a job you dislike). You can’t do anything about the other applicants who want the same job as you, or the grouchy hiring manager, but the good news is you are… Read more »

Here’s What You Can Leave Off Your Call Center Resume

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Focus of Georgia

It’s tempting to try to include everything from your professional background on your resume. While it is important to list your experiences, skills and achievements, you don’t have to pack your resume with all the details of your work history. As you’ve probably heard, sometimes less is more. This advice might sound contrary to conventional… Read more »