How to Manage Employees Who Get Under Your Skin

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Have you personally liked and admired every person you have worked with and for? Chances are, you haven’t! It’s perfectly natural. We’re all unique, and our personalities will conflict with colleagues and managers throughout our whole careers. However, it poses a unique challenge when you manage someone you don’t like. How can you lead, coach,… Read more »

Myths About Millennials: How to Work Well With Generation Y

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The internet is swirling with tips and tricks for managing millennials, collaborating with Millennials, and generally getting along with Generation Y. Many articles are getting it VERY wrong. This group of people – born between 1981 and 2002 – are unique from their Generation X or baby boomer parents and it shows. You have probably… Read more »

What to Say to the Customer Service Candidate You Didn’t Choose

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As you wrap up the interview process and your top customer service candidate accepts your offer, there is one final step to take in the interview process. If you’ve done your job well in the resume screening process, you should only have interviewed a handful of great candidates. Those candidates that weren’t chosen deserve to… Read more »

Five Fast Ways to Manage Your Online Reputation

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The job search process is becoming more and more digital. The same is true for recruiting. It’s safe to assume that recruiters and hiring managers are looking any and everywhere to check and double check all of their potential hires. This means that having a well maintained and professional online reputation is imperative to get… Read more »