Are You Scaring Off Candidates?

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Is your Human Resources department undermining your company’s efforts to find the most talented candidates? Although that may sound ridiculous, it does happen. Your HR people might be making decisions and taking actions that are causing highly-qualified applicants to turn down your company’s offers. These are experienced candidates who could add substantial value to your… Read more »

Our Advice for Job Hunting While You’re Still Employed

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You’re one of those unfortunate workers who has lost a job to a down economy or downsizing. Now you’re free to look for your next opportunity anywhere or anytime. So, you update your resume and start searching. That’s one scenario. Here’s an even more common one: You’re looking for another job while still working. There… Read more »

How to Coach Your Team Through Organizational Change

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Change happens in every organization. It’s usually necessary, often exciting, and always challenging. And the challenges are not confined to supervisors and managers. It can be a difficult situation for employees as well.  One of the most crucial decisions that you will make as a leader is to involve your employees in the change process…. Read more »

Regardless of the Industry, Get These 10 Skills on Your Resume

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There is a set of universal skills that employers are looking for, and it doesn’t matter in which industry you’re looking. While other applicants are cramming their resumes with filler and catchword skills, you can set yourself apart by knowing and listing those skills that will impress a hiring manager and get you that invitation… Read more »

4 Things You Should Never Do on LinkedIn if You Want a Job

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We’re all familiar with the world’s largest professional network in LinkedIn. What too many aren’t familiar with is the proper LinkedIn etiquette that comes with networking on a PROFESSIONAL platform. Social media and more lax work environments have blurred the lines of what is appropriate to do on LinkedIn. Some professionals confuse this networking platform… Read more »

How to Inspire Your Millennials

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Can’t connect with the millennials on your team? You’re likely letting your perception of millennials impede your ability to manage your new employees. Too often have millennials been stamped with this reputation of needy, or immature. While most are still relatively new to the business world, they have a sense of energy that can be… Read more »

How to Earn a Promotion in Your Call Center Role

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Getting promoted in a call center is a fairly tall task. It’s a heavily competitive environment that is very data driven. To succeed in a call center and get a promotion, you must be reliable. If your company can rely on you to show up every day and deliver compelling customer support or convincing sales… Read more »

How New Grads Can Successfully Break into the Workforce

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We all know that it is a competitive job market. New grads unfortunately can’t rely on their degrees or even their impressive collegiate accolades to guarantee them the roles they are after. This is why it’s so important for new graduates to know what employers are really looking for and how to play the professional… Read more »

How to Rock Your First Week in a New Call Center

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The first few days in a new call center are always stressful. It’s always buzzing, there are a lot of new names and faces to remember and then there is a new phone system and set of expectations to master in order to represent your company well for the dozens of customers that you will… Read more »

Get Promoted This Year With These 7 Steps!

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Attention, you go-getters! It’s a new year and it’s time to go after that promotion you’ve been fantasizing about for months. Getting a promotion doesn’t just happen. Just working hard isn’t how to get promoted – it takes a much more active and strategic approach. If you want to take the next step in your career, these… Read more »