How to Ace Your Interview!

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You finally received the confirmation email! That’s right; the interview time is set! All that’s left is to ace your interview! But, what will you wear? How will you answer that final question, “Do you have any questions for me”? No problem! Focus is here to help!   We have 5 tips to help you… Read more »

Is It Time for a New Job?

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Is it time to have that awkward conversation with your manager? The one where you tell them it’s time for you to find a job opportunity? No worries! We have a guide on quitting your job properly, AND we also have a plethora of job opportunities.   Are you sure? One of the worst things… Read more »

Uncover the Secret to Attracting Top Talent [2022 Recruitment Trends]

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Attracting Top Talent

We’ve gathered the biggest and most actionable recruitment trends for 2022. Keep up with these, and your candidate pool will thank you! Employer Brand Though your company and employer brands share the same DNA, it’s important to realize they are different. Your company brand influences customers to choose your product. In contrast, employer branding is… Read more »

Delegate MORE Micromanage less: Little known benefits of empowering your team

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Empower your team. Delegate more and micromanage less

Micromanaging is damaging to your team and company, but so is a hands-off approach to leadership. So, how do you find the middle ground? We must shift away from both nasty habits and practice guiding our employees. Why should you choose to delegate even if you feel like micromanaging? Micromanaging wastes time that you could… Read more »

Achieve Your Growth Goals [Convince Candidates to Say Yes to the Job Offer]

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The moment you’ve been waiting for is here. It’s time to interview candidates and get the help that your team desperately needs. You completed the first steps by clarifying the job description, setting the pay range, and selecting the interview questions. However, there is one more thing that needs refining—your sales pitch. Wait. A. Minute…. Read more »

Guest Post: Confessions of a Boomerang Employee—third times the charm

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Guest Post by Rene Beach I began my Focus journey during the Spring of 1999, a doe-eyed college student on a quest to discover a career path. In the previous 12 months, I changed jobs 12 times: receptionist, outside sales, and daycare worker (to name a few). I accepted a position supporting the Focus executive… Read more »

Are You Scaring Off Candidates?

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Is your Human Resources department undermining your company’s efforts to find the most talented candidates? Although that may sound ridiculous, it does happen. Your HR people might be making decisions and taking actions that are causing highly-qualified applicants to turn down your company’s offers. These are experienced candidates who could add substantial value to your… Read more »

How to Protect Your Call Center Agents from Burnout

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Burnout, emotional exhaustion, and high turnover rates are part of life in the customer contact center. The average work span of a Customer Service Representative (CSR) is around 3.3 years. That’s not surprising, considering that working at the contact center is acknowledged to be stressful, frustrating, repetitive, and boring. CSRs can be engaged in up… Read more »

5 Must Ask Questions That Make Interviewers Want to Hire You

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Most hiring managers agree that a one-sided interview is a bad interview. Just agreeing with what an interviewer has to say, giving simple, rehearsed responses and not showing any intrigue or inquisition about a position, are some of the worst interview habits that job seekers need to fix in order to standout in the application… Read more »

What Drives the Millennial Workforce?

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Millennials now make up an integral part of the workforce; they are no longer just emerging young talents, but experienced leaders. However, the stigma of inexperienced risks is still something millennials have to combat. If you are considering hiring millennials, you need to know what makes them tick in order to take advantage of this… Read more »