Are You Scaring Off Candidates?

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Is your Human Resources department undermining your company’s efforts to find the most talented candidates? Although that may sound ridiculous, it does happen. Your HR people might be making decisions and taking actions that are causing highly-qualified applicants to turn down your company’s offers. These are experienced candidates who could add substantial value to your… Read more »

How to Protect Your Call Center Agents from Burnout

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Burnout, emotional exhaustion, and high turnover rates are part of life in the customer contact center. The average work span of a Customer Service Representative (CSR) is around 3.3 years. That’s not surprising, considering that working at the contact center is acknowledged to be stressful, frustrating, repetitive, and boring. CSRs can be engaged in up… Read more »

5 Must Ask Questions That Make Interviewers Want to Hire You

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Most hiring managers agree that a one-sided interview is a bad interview. Just agreeing with what an interviewer has to say, giving simple, rehearsed responses and not showing any intrigue or inquisition about a position, are some of the worst interview habits that job seekers need to fix in order to standout in the application… Read more »

What Drives the Millennial Workforce?

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Millennials now make up an integral part of the workforce; they are no longer just emerging young talents, but experienced leaders. However, the stigma of inexperienced risks is still something millennials have to combat. If you are considering hiring millennials, you need to know what makes them tick in order to take advantage of this… Read more »