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Your friends can be a valuable source for professional networking. They usually have connections that are different from yours: They probably work for another company in a separate industry, maybe in a unique location. Your friends could open up an array of new connections that might aid you in advancing your career. Plus, they know… Read more »

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Successful companies have a culture, and their culture becomes part of their identity. After your business obtains an identity, all sorts of positive things begin to happen — it becomes infused with enthusiasm and morale increases. In a work atmosphere that is now dominated by the millennial generation, having a corporate culture is vital to… Read more »

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You’re one of those unfortunate workers who has lost a job to a down economy or downsizing. Now you’re free to look for your next opportunity anywhere or anytime. So, you update your resume and start searching. That’s one scenario. Here’s an even more common one: You’re looking for another job while still working. There… Read more »

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Change happens in every organization. It’s usually necessary, often exciting, and always challenging. And the challenges are not confined to supervisors and managers. It can be a difficult situation for employees as well.  One of the most crucial decisions that you will make as a leader is to involve your employees in the change process…. Read more »

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Burnout, emotional exhaustion, and high turnover rates are part of life in the customer contact center. The average work span of a Customer Service Representative (CSR) is around 3.3 years. That’s not surprising, considering that working at the contact center is acknowledged to be stressful, frustrating, repetitive, and boring. CSRs can be engaged in up… Read more »

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There is a set of universal skills that employers are looking for, and it doesn’t matter in which industry you’re looking. While other applicants are cramming their resumes with filler and catchword skills, you can set yourself apart by knowing and listing those skills that will impress a hiring manager and get you that invitation… Read more »

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With different industries evolving with each passing year, the business landscape is in a constant flux. In order to keep up with different trends and consumer expectations, it’s either adapt or adios. When you take this perspective into your job search, you understand that recruiters have seen it all. Even modern trends such as shorter,… Read more »

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We’re all familiar with the world’s largest professional network in LinkedIn. What too many aren’t familiar with is the proper LinkedIn etiquette that comes with networking on a PROFESSIONAL platform. Social media and more lax work environments have blurred the lines of what is appropriate to do on LinkedIn. Some professionals confuse this networking platform… Read more »

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Can’t connect with the millennials on your team? You’re likely letting your perception of millennials impede your ability to manage your new employees. Too often have millennials been stamped with this reputation of needy, or immature. While most are still relatively new to the business world, they have a sense of energy that can be… Read more »