Earn a Promotion In Your Contact Center Role

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Many think that earning a promotion in a contact center is a tall task. The work environment is heavily competitive and data-driven. By following these tips, you can build a great foundation so you can confidently earn a promotion in your contact center role.

One of the best ways to be on track for a promotion is to understand your job’s promotion and employee review cycle. Most companies conduct employee reviews and promotions once or twice a year. You can create a solid strategy if you clearly understand your company’s timeline.

If your company can rely on you to show up daily and deliver reliable customer support (or convincing sales conversations), you have set the stage to earn a promotion.

Track Your Stats:

Find a way to track your stats! Most contact centers have a system in place. You should be able to use this system track your daily statistics. For example, if you must make 100 calls daily with a 90% quality score, set a goal above the daily standard. Exceeding company standards will show upper management that you are not only serious about your job but also about quality.

Ask About Growth Opportunities:

Another way to show leadership that you are serious about growing at the company is by asking about training and development opportunities. Tap here for a guide from Indeed about preparing for the conversation about advancing your career.

Take Initiative and Be Consistent:

One of the first things management will consider when deciding who to promote is who consistently takes the initiative. If you want to get promoted, find ways to take on extra tasks to show that you are willing to go above and beyond the standards of your job description.

If you apply these three strategies to your daily workflow, you will attract the attention of upper management and help you earn a promotion in your contact center role. Remember that consistency in these three areas is key to your career growth.

One more thing. Click here for tips on updating your LinkedIn profile or here for how to ask for a raise and get it.

Want to learn more about advancing your career? Or are you searching for a new job? Visit the Focus website for interview tips, or call our office at 770-937-0410! Our team of recruiters is here to help you meet your career goals!

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