Employees Need Your Help with Work-Life Balance

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Focus of Georgia

As a business owner or manager, you can appreciate your employees’ desire to get ahead by taking on more responsibilities and dedicating more hours to their jobs. After all, they are living the American dream of climbing that ladder of success. But it’s crucial that you remind them that those same dreams can end up… Read more »

Nine Ways to Empower Your Team Every Day

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Focus of Georgia

Good leaders successfully manage their teams every day, but great leaders empower their teams on a daily basis. Treating your team with respect is one thing, but giving them the trust and freedom to grow and become leaders themselves is another. Make the most of your team by empowering them every day. Listen There is… Read more »

3 Ways Great Leaders Set Employees Up for Success

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It doesn’t matter if you’re bringing a new employee on board or preparing a current employee for a new job or assignment, your job as a leader is to ensure success for that individual.  And success means having an employee who is both productive and enthusiastic. For this to happen, there will need to be… Read more »

New to the Workforce? Follow Our Expert Entry-Level Tips!

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Looking for your first job? You’re probably finding out it’s not easy being the new kid on the block. You can’t entice recruiters with your experience because you haven’t gained any yet. You can’t get referrals from past employers or co-workers for the same reason. So how do you connect and establish relationships with recruiters… Read more »

Why Your Team Must Have Lives Outside of Work

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You care about your employees and show it in many ways: a safe working environment, competitive pay, good benefits, and a few perks along the way. But did you know that one of the most important ways you can show you care is to encourage them to have a life outside of work? That might… Read more »

Keeping Your Employees Focused During the Summer

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Summertime, and the livin’ is easy. Those words from Porgy and Bess sum up our feelings for that time of year when everything seems to slow down. Your workers are preoccupied with an endless list of activities that these warm sunny days make possible: Vacations, golf, yard work, just to name a few. While everyone… Read more »

How to Boost Productivity During the Workday

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Successful companies have a culture, and their culture becomes part of their identity. After your business obtains an identity, all sorts of positive things begin to happen — it becomes infused with enthusiasm and morale increases. In a work atmosphere that is now dominated by the millennial generation, having a corporate culture is vital to… Read more »

How to Protect Your Call Center Agents from Burnout

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Burnout, emotional exhaustion, and high turnover rates are part of life in the customer contact center. The average work span of a Customer Service Representative (CSR) is around 3.3 years. That’s not surprising, considering that working at the contact center is acknowledged to be stressful, frustrating, repetitive, and boring. CSRs can be engaged in up… Read more »

4 Things You Should Never Do on LinkedIn if You Want a Job

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We’re all familiar with the world’s largest professional network in LinkedIn. What too many aren’t familiar with is the proper LinkedIn etiquette that comes with networking on a PROFESSIONAL platform. Social media and more lax work environments have blurred the lines of what is appropriate to do on LinkedIn. Some professionals confuse this networking platform… Read more »

5 Must Ask Questions That Make Interviewers Want to Hire You

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Most hiring managers agree that a one-sided interview is a bad interview. Just agreeing with what an interviewer has to say, giving simple, rehearsed responses and not showing any intrigue or inquisition about a position, are some of the worst interview habits that job seekers need to fix in order to standout in the application… Read more »