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Change happens in every organization. It’s usually necessary, often exciting, and always challenging. And the challenges are not confined to supervisors and managers. It can be a difficult situation for employees as well.  One of the most crucial decisions that you will make as a leader is to involve your employees in the change process…. Read more »

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Burnout, emotional exhaustion, and high turnover rates are part of life in the customer contact center. The average work span of a Customer Service Representative (CSR) is around 3.3 years. That’s not surprising, considering that working at the contact center is acknowledged to be stressful, frustrating, repetitive, and boring. CSRs can be engaged in up… Read more »

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There is a set of universal skills that employers are looking for, and it doesn’t matter in which industry you’re looking. While other applicants are cramming their resumes with filler and catchword skills, you can set yourself apart by knowing and listing those skills that will impress a hiring manager and get you that invitation… Read more »

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With different industries evolving with each passing year, the business landscape is in a constant flux. In order to keep up with different trends and consumer expectations, it’s either adapt or adios. When you take this perspective into your job search, you understand that recruiters have seen it all. Even modern trends such as shorter,… Read more »

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We’re all familiar with the world’s largest professional network in LinkedIn. What too many aren’t familiar with is the proper LinkedIn etiquette that comes with networking on a PROFESSIONAL platform. Social media and more lax work environments have blurred the lines of what is appropriate to do on LinkedIn. Some professionals confuse this networking platform… Read more »

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Can’t connect with the millennials on your team? You’re likely letting your perception of millennials impede your ability to manage your new employees. Too often have millennials been stamped with this reputation of needy, or immature. While most are still relatively new to the business world, they have a sense of energy that can be… Read more »

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Getting promoted in a call center is a fairly tall task. It’s a heavily competitive environment that is very data driven. To succeed in a call center and get a promotion, you must be reliable. If your company can rely on you to show up every day and deliver compelling customer support or convincing sales… Read more »

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Workplaces are changing so quickly in the modern business landscape. If it isn’t a completely new operating system, it’s a new software or channel for communication. It’s more than understandable why some employees want to go back to the way things were when they were simpler, or keep things the same now while they have… Read more »

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We all know that it is a competitive job market. New grads unfortunately can’t rely on their degrees or even their impressive collegiate accolades to guarantee them the roles they are after. This is why it’s so important for new graduates to know what employers are really looking for and how to play the professional… Read more »