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Focus of Georgia

It’s easy to get into babysitting mode when you’re a manager. You want things to run smoothly, so you try to keep your team happy for the 8-hour workday. You want their cooperation, so you reward them when they show team spirit. All of this is understandable, but if that becomes your management style, you… Read more »

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Focus of Georgia

In the past, managers scheduled once-a-year reviews at which time they let their employees know what they were doing well and what needed improvement. After the meeting, the workers were sent back into the work area with the hope that they would become better at their jobs and come back next year to a sparkling… Read more »

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Call Center Superstar

“Nothing happens until someone sells something.” That quote has been attributed to everyone from Henry Ford to Peter Drucker, but it isn’t all that important who said it first. Instead, it’s the message—someone has to sell something before anything else can happen—that counts. Sales get the ball rolling, and if you’re looking to enter the… Read more »

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Why Employee Experience Matters

Most companies are eager to make investments in things that improve their bottom line. They understand that advertising and marketing bring in customers and increase sales. They realize that purchasing equipment with the latest technology raises productivity and profits. These efforts are easily quantified, so it doesn’t require a hard sell to convince them to… Read more »

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Focus of Georgia

Anyone who is job hunting is looking to make a good impression on the interviewer with the hope of being invited for a second interview. Of course, you need to be impressive enough to earn the initial meeting, so your resume and cover letter need to stand out from an often-crowded field of candidates. Here… Read more »

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Focus of Georgia

It doesn’t matter what type or size business you run, cybersecurity is critical and must be up to today’s standards. But even if you have taken all the steps to make your business secure, unless your workers are taking the threat seriously, you’ll never be able to guarantee its safety. Too many organizations discount the… Read more »

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Keep Your Job Search a Secret

If you’re in the middle of a job search and still employed full-time, it can be tricky. Of course, you don’t want your current boss to find out you’re looking for another job, but you have to schedule interviews and perhaps take phone calls or respond to emails and texts from prospective employers during working… Read more »

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Focus of Georgia

A high employment rate is welcome news for everyone. Well, just about everyone. If you’re an employer looking for good workers when unemployment is low, you’re likely to experience a shortage of applicants. And with the national unemployment rate at 4.1% for the last several months, there will be plenty of competition for the dwindling… Read more »

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Focus of Georgia

Those of you who work with numbers are probably well aware that you should use those numbers in your resume to create a greater impact on recruiters. Numbers help to measure your achievements in the eyes of a potential employer and, quite honestly, they can make you sound much more impressive. Look at the following… Read more »

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Focus of Georgia

You need the right employees to keep your business heading in the right direction. It’s a simple formula: Hire good people and get good results. There’s just one thing … despite all time, effort, and money you spend to get the very best people, you’re still going to end up with some bad hires. Some… Read more »